Refund policy

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. 

To start a return, you can contact us at cardaddictscanada@hotmail.com to explain the situation.

If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be granted a refund. 

You can always contact us for any return questions at cardaddictscanada@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be sent a refund on your original payment method within 10 business days. Please remember it can take some time for your credit card company to post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at cardaddictscanada@hotmail.com.